We have a 30-day free return policy, which means you have 30 days after receiving your item to request a return.
For Retrace customers, please reach out to firstname.lastname@example.org for your prepaid return shipping label.
Retrace is an innovative return shipping solution that offers you the option to purchase return shipping protection upon checkout. When you purchase Retrace with your order, you will be able to return any eligible items at no additional cost. You just initiate your return, and we take care of the rest!
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.